Shipping Policy

Our goal is to offer you the best buying experience. Every day, we deliver to customers across the globe and strive to ensure that we provide the highest level of service to you at all times.

How Long Does It Take?

The time frame for order delivery is divided into two parts:

  • Processing time: This includes order verification, tailoring, quality check and packaging. Due to the daily number of orders, we process orders for dispatch within 24-78 hours after payment.  
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take about 7 – 14 working days to arrive at their destination

To ensure the quickest delivery time possible, we use multiple couriers depending on the following counties of destination.

NeoStraws is always striving and working to serve our customers to the highest level of satisfaction. If you have any comments or suggestions, please feel free to contact us at